Welcome to Pro Racquet Shop! These Terms and Conditions govern your use of our website sales-sports.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Shop and Products

Pro Racquet Shop specializes in premium racquet sports equipment and athletic footwear for dedicated players and enthusiasts. We offer:

  • High-performance racquets for various sports (padel, pickleball, racquetball, squash)
  • Specialized footwear for court sports and running
  • Technical apparel and accessories for athletes
  • Equipment for junior players

2. User Responsibilities

Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity

Prohibited Activities

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent your identity or location
  • Resell our products without authorization

3. Product Information

Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

  • Colors may vary slightly due to monitor settings
  • We reserve the right to update product information without notice
  • Some items may have limited availability

Sizing and Fit

Please review sizing charts carefully before ordering. We provide detailed measurements for:

  • Footwear (including width options where available)
  • Apparel (with international size conversions)
  • Racquet grip sizes

4. Ordering and Payment

Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days
  • Your payment method is charged when we ship your order

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Taxes

  • All prices are in USD
  • You may be responsible for customs duties or taxes depending on your location
  • We reserve the right to correct pricing errors

5. Shipping Policy

Shipping Options

We offer two shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping

Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

Shipping Restrictions

We cannot ship to:

  • Certain Asian countries (contact us for specifics)
  • Remote areas with limited carrier access
  • PO boxes or military addresses

Delivery Issues

If your package is lost or damaged in transit:

  • Contact us immediately at [email protected]
  • Provide your order number and details of the issue
  • We will work with the carrier to resolve the matter

6. Returns and Exchanges

Our Return Policy

We offer a 15-day return window from the delivery date for most items. To qualify:

  • Items must be in original condition with all packaging
  • Racquets must include the protective cover
  • Footwear must be unworn with original soles

Non-Returnable Items

The following cannot be returned:

  • Socks (for hygiene reasons)
  • Used footwear
  • Custom string jobs
  • Clearance items marked as final sale

Return Process

  1. Email [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. We’ll provide a Return Merchandise Authorization (RMA) number
  4. Ship items to our Nashville facility using a trackable method
  5. We process refunds within 3-5 business days of receiving your return

Important: Original shipping fees are non-refundable. Return shipping costs are your responsibility unless the return is due to our error.

7. Defective or Damaged Items

If you receive defective merchandise:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We will provide a prepaid return label
  • Receive an expedited replacement

8. Intellectual Property

All content on our site is our property or used with permission, including:

  • Product images and descriptions
  • Logo and branding elements
  • Website design and functionality

You may not reproduce, modify, or distribute any content without our written permission.

9. Limitation of Liability

Pro Racquet Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues resulting from improper product use
  • Delays caused by carriers or customs
  • Typographical errors on our site

10. Governing Law

These Terms shall be governed by the laws of Tennessee, USA. Any disputes shall be resolved in the courts of Nashville, Tennessee.

11. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms or our policies:

  • Email: [email protected]
  • Address: Pro Racquet Shop, 1075 Buffalo Creek Road, Nashville, US 37212

Thank you for choosing Pro Racquet Shop. We’re committed to serving athletes with quality equipment and exceptional service.