Shipping Policy

At Pro Racquet Shop, we’re committed to getting your gear to you quickly and ensuring every swing feels right. If your equipment doesn’t meet your expectations, our straightforward return process makes it easy to exchange or return items.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We stand behind our racquets, shoes, and accessories with our 15-day return policy. Most items can be returned or exchanged within 15 days of delivery.

Return Process

1. Initiate Your Request
   Email [email protected] within 15 days of delivery with:
   • Your order number
   • Reason for return
   • Preferred resolution (refund or exchange)
2. Receive Authorization
   We’ll respond within 24 business hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Items
   Include all original packaging, tags, and accessories. Racquet returns must include the original protective cover.
4. Ship Your Return
   Send to our Nashville facility using a trackable shipping method. Return shipping costs are your responsibility unless the return is due to our error.
5. Inspection & Processing
   We inspect items upon arrival and process refunds/exchanges within 3-5 business days.

Refund Information

• Processing Time: 3-5 business days after we receive and inspect your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable. Exchanges ship free.

Non-Returnable Items

To ensure fair play for all customers, these items cannot be returned:

• Socks (for hygiene reasons)
• Used footwear (must be in unworn condition with original packaging)
• Custom string jobs (racquets with custom stringing services)
• Clearance items (marked as final sale)

Damaged or Defective Items

If your racquet arrives with a cracked frame or shoes have manufacturing defects, contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedited replacement.

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Refunds will exclude original shipping charges
• Mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team serves returns faster than a pro’s backhand volley:

• Email: [email protected]
• Address: Pro Racquet Shop, 1075 Buffalo Creek Road, Nashville, US 37212