Privacy Policy

At Pro Racquet Shop (“we”, “us”, or “our”), we value your trust as much as you value your racquet sports performance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sales-sports.com. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information to provide better services to all our racquet sports enthusiasts:

Personal Information You Provide

• Account & Purchase Data: Name, email, shipping/billing address, phone number when you create an account or make purchases
• Payment Information: Credit/debit card details processed securely through our payment gateways (we don’t store full card numbers)
• Communication Data: Emails, chat messages, or phone conversations with our customer service team

Automatically Collected Information

• Device & Usage Data: IP address, browser type, device information, pages visited, and referring website
• Cookies & Tracking: Data about your browsing behavior to improve your shopping experience (see Section 6)

2. How We Use Your Information

We use your information with the precision of a professional squash serve:

• Process your orders for racquets, shoes, and accessories efficiently
• Provide customer support for your gear questions
• Improve our website and product offerings based on player preferences
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security (with the vigilance of a line judge)
• Comply with legal obligations related to international sales

3. Data Sharing & Disclosure

We handle your data with the same care we recommend for your racquet grip:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations (all under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve racquet sports players worldwide (excluding some Asian regions), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same level of security we’d expect for our own tournament gear:

• 256-bit SSL encryption for all transactions (equal to financial institution standards)
• Regular security audits of our systems
• Limited employee access to personal data
• Secure payment processing with no storage of full credit card details

6. Cookies & Tracking Technologies

Like choosing the right string tension, we use cookies to optimize your experience:

• Essential Cookies: Necessary for site functionality (shopping cart, secure checkout)
• Performance Cookies: Help us improve site speed and navigation
• Marketing Cookies: Show relevant product recommendations based on browsing

You can manage cookie preferences through your browser settings.

7. Your Rights & Choices

You have rights regarding your personal data, just as you have choices in racquet selection:

• Access & Correction: Review and update your account information
• Deletion: Request deletion of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in machine-readable format

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

While we sell kids’ racquets and shoes, our website is not directed at children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy occasionally, just as we update our product lineup. Significant changes will be notified via email or website notice.